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Support
Checklist
Use
the following checklist before calling the office. These tests can help
you determine why your phone isn't working properly:
-
Check
to see if all of your telephones are hung up.
-
Perform
a visual inspection of all exposed wiring and connections for damage
or loose connections.
-
When
there is more than one outlet, check each instrument at each outlet to
determine if proper operation can be obtained from any outlet. If
proper operation is obtained from any outlet, the trouble has been
isolated to an instrument or house wiring.
-
In
order to isolate jack or house wiring problems, simply move a working
telephone to each outlet in the house to determine which location is
causing the trouble.
-
A
test point device, called the (Network Interface Device) may have been
installed where your telephone service wire comes into your premises.
This test point allows you to isolate your wiring trouble from the
telephone company's trouble.
If
The Problem Is In Your Jack Or The Wire That Runs Through Your Home Or
Office:
You
have three options:
-
You
can call us. If you subscribe to our optional WIRE MAINTENANCE
PROGRAM, we will repair your OTC installed jack or inside wiring at no
charge. If you don't subscribe, we will be happy to repair the
problem, however, we will charge you a maintenance visit charge as
well as labor and materials.
-
You
are welcome to hire an independent contractor or home repair expert to
repair your jack or inside wiring.
-
You
can repair the problem yourself.
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